Service Policy

1. Introduction

Cohen Milstein Sellers & Toll LLP ("we", "us", "our") is committed to providing high-quality fraud prevention services while maintaining transparency and protecting your privacy. This Service Policy explains how we deliver our services, what you can expect from us, and our responsibilities to you.

By using Cohen Milstein Sellers & Toll LLP's services, you agree to the terms outlined in this policy. If you have any questions, please contact us via WhatsApp or email.

2. Services We Provide

• Real‑time Scam Detection: AI‑powered scanning of emails, messages, and websites to identify potential fraud.
• 24/7 Alert System: Push notifications about emerging threats, compromised platforms, and active scams.
• Expert Consultation: One‑on‑one guidance from certified fraud examiners to help you secure your digital footprint.
• Educational Resources: Access to prevention guides, FAQs, and fraud awareness materials.

3. Data Collection & Privacy

We collect only the information necessary to provide and improve our services:

• Account Information: Name, email address, and contact details.
• Usage Data: How you interact with our alerts, guides, and support services.
• Communication Data: Messages sent through our WhatsApp or Crisp chat channels.

We never share your personal data with third parties without your explicit consent, except as required by law. All data is encrypted and stored securely.

4. Refund & Cancellation

• Free Plan: No payment required. You can cancel anytime by contacting us.
• Premium Plan: We offer a 14‑day money‑back guarantee for all paid subscriptions. If you're not satisfied, contact us within 14 days of purchase for a full refund.
• Cancellation: You can cancel your premium subscription at any time. Access will continue until the end of the current billing period.

5. Service Availability

• Alert System: Operates 24/7 with real‑time updates.
• Expert Consultation: Available during business hours (9:00 AM – 6:00 PM, Monday–Friday). Urgent cases handled via WhatsApp 24/7.
• Support: WhatsApp responses within minutes during business hours; email responses within 24 hours.

We strive to maintain 99.9% uptime for our alert system. In the event of unexpected downtime, we will notify users as soon as possible.

6. User Responsibilities

• Provide accurate information when creating an account.
• Keep your account credentials secure and confidential.
• Report suspicious activity or potential scams promptly.
• Use our services for legitimate purposes only.

We reserve the right to suspend or terminate accounts that violate these responsibilities.

7. Limitation of Liability

While we make every effort to detect and prevent fraud, no system is 100% foolproof. Cohen Milstein Sellers & Toll LLP provides alerts and guidance as a protective measure, but we cannot guarantee that you will never encounter a scam. Users are encouraged to remain vigilant and use their own judgment.

We are not liable for any financial loss, damages, or consequences arising from scams that occur despite our services. Our liability is limited to the amount paid for our premium services, if applicable.

8. Changes to This Policy

We may update this Service Policy from time to time. We will notify users of significant changes via email or through our alert system. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or feedback about this policy, please reach out to us:

• WhatsApp: Chat Now
• Email: support@cohenmilstein.com

Also Read: Terms of Service

Our Terms of Service detail user responsibilities, liability limitations, and the full legal agreement between you and Cohen Milstein Sellers & Toll LLP.

Read Terms of Service